Your words, kept in confidence.

Emberkeep exists to carry deeply personal words safely across time. Privacy is not a feature we bolt on; it is the foundation the entire service is built upon. This page explains, in plain language, what we collect, why, and the choices you have.

Account details you provide, such as your name and email, so we can reach you and secure your vault.

The messages you create (written, voice, and, in future, video), along with the recipients and stewards you assign to them.

Basic technical information needed to keep the service running and secure, such as device and log data.

Your words are encrypted in transit and at rest. Message text and voice recordings are encrypted before they are stored, and decrypted only to show them to you and, when the moment you defined has truly arrived, to the people you chose.

To confirm a passing, we process limited information from the stewards you name and, where available, objective records used for corroboration. When the time comes, recipients receive only the messages addressed to them, delivered gently and paced with care.

To operate the service: storing your messages, running safeguards and check-ins, and delivering your words at the right moment.

To keep everyone safe: our crisis safety net always routes a person in distress to help before any commercial partner.

We do not sell your personal information.

Your words may need to wait decades, and we intend to be here for them. We never quietly delete your messages: should a payment ever lapse, a long grace period and repeated reminders always come first.

You can access, correct, export, or delete your information, and change your stewards or recipients at any time. To make a request, contact us using the details on our Contact page.